Document List

The following is a list of the SmartMove ‘help’ pages currently available. You can also search for a specific page using the ‘search’ box in the top right hand corner of the page.

Please visit the SmartMove YouTube channel for additional tutorial videos. https://youtube.com/channel/UCfEew0KRuWivP6OtbDdk-0A.

Access Record Search

Overview The access record search allows you to view most of the activity on a fleet. This includes items such as viewing reports, logging into the dispatch client or express booker or changes to properties. Note that this only includes activity that...

Account Invoice Management Page

Overview The account invoice management page allows invoices for customers to be created or have the invoice data exported to a variety of formats. It will also allow invoices to be emailed out to customers if their email address has been supplied and...

Add / Edit Accounts Page

Overview To process billing to account holders you first need to set up the 'account'. An ‘account’ is the basis for a tax invoice therefore the choice of account holders directly affects the invoices that will be produced. Please find some examples fol...

Address Qualifiers

Address Qualifiers help the operator gain "local knowledge" of the town.  It also complements the feature that allows you to associate Caller Notes based on CallerID. You can assign an Address  Qualifier to any address. The address can be a Place, a...

Android - Bookings Process

Cars which are members of a fleet are able to receive bookings from operators via the dispatch software. This page describes the general process involved in receiving and servicing a booking within a car.   Receiving a Booking For a car to be...

Booking Details Report

Overview This report is used to obtain the details for a particular booking. It might be used to investigate a customer complaint or in response to a police query. Information required The booking number is required. Report In the example...

Booking Search Report

Overview This report is used to find the bookings that match various fields. Information required Select the fleet (1 ) to be searched and then select a start and end date and time for the search (2 ). All the other fields are optional....

Caller ID Management

Overview The dispatch client has features that facilitate quick data entry and booking lookup. A number of these features are based on the caller ID.  In the below example from the dispatch client, the selected phone number is showing three recently...

Client Dispatch Search Tab

The search tab is used to search for past, current and future bookings and jobs. The Search screen might also be used to modify the pickup time of a pre-booking.  You are able to search for the booking by customer name and it will return the appropriate ...

Connecting driver to passenger feature

How this feature works:When booked with a job, the driver will use their own phone to dial a special, fleet specific number  (normal call charges apply).If the booking has a phone number attached, the system will call the passenger's phone.The driver...

Contact Us

Email: support@smartmovetaxis.com Phone: +61 8 8238 3099 Web: www.smartmovetaxis.com Address: 147 Henley Beach Road, Mile End 5031, South Australia.

Coverage Map Report

Overview The coverage map report produces a map showing all the GPS data points recorded for one or more vehicles over a given period of time. The report is primarily intended to show where phone coverage is available. Information required Select...

Credit card processing in SmartMove (SmartPay)

Overview SmartMove provides a limited capability for handling credit card payments. In particular Passengers who book with the SmartHail app (or branded equivalent) can pay with the app provided a credit card has been stored in the app. Callers...

Custom Query Reports

Overview Custom reports are reports which have been specifically requested by an individual fleet.  The report is then made available for the benefit of all SmartMove Fleets. *These reports are usually accessed by Fleet/Base Managers only.  Please c...

Digitax Firmware Update

Following are the steps you will need to take in order to update the Digitax Firmware. First, you need to create a USB key. Please download this zip file SmartMoveVehicle.zip which contains all the files needed. Please extract these files to the ROOT...

Dispatch Algorithm Overview

Dispatching is performed via a number of algorithms which are specified by a fleet. The algorithms are usually applied in the order as described below. When a booking is matched to a capable & available vehicle then an offer is made. Penalties ...

Dispatch Centre Setup Guide

1. Summary This document provides some guidance on setting up a call centre (base) to handle 24/7 bookings, suitable for using the SmartMove dispatching system. Not all of the sections will be relevant to all users. Some readers may be using voice...

Dispatch Client Alerts Tab

The Operator uses the alerts tab to view and respond to alerts that the system brings to their attention. This can include requests from drivers to talk to operators or the system may want to bring particular bookings to the Operators attention so that...

Dispatch Client Booking Dialog

Select F2 to open the dialogue box and to create a new booking. Selecting the menu item (or pressing F2 ) will display the New Booking dialogue. The operator will use this dialogue to create a new booking. The New Booking dialogue is divided into...

Dispatch Client Dashboard

This dispatch client dashboard (referred to as a screen) will display the current status of bookings for all Fleets that the Operator can dispatch to. The screen is divided into two main areas. The top area shows all the cover jobs for all Fleets (Fleet...

Dispatch Client Dispatch Tab

In the dispatch tab, the Operator can view the instantaneous status of all jobs and vehicles in the selected fleet. This screen is divided four main areas. Each of these sections are described in more detail below. Jobs List This area contains a...

Dispatch Client Documentation

The following documentation covers the Dispatch Client. The Dispatch Client is used by operators to enter bookings. There are a variety of options to enter the information collected from customers including fixed price amounts and account payment information....

Dispatch Client Installation

Installation and Login 1. When you signed up you would have been sent a link to the installer for the dispatch client for your fleet. This installer link will be specific to your fleet and it is essential that the filename is saved as the same name that...

Dispatch Client Manage Bookings Tab

From version 5.217 onwards the booking client software includes a new tab for managing bookings. All the existing features of the software are still there – this is a new page for handling bookings when you are particularly concerned about how they a...

Dispatch Client Menu Options

The menu bar at the top of the dispatch client contains a number of options that allow the Operator to navigate to different screens or to perform actions that are less common. The following describes these options in more detail with references to the...

Dispatch Client Messages Tab

The Operator can use the messaging tab to send messages to Drivers. Drivers that are currently logged in will receive the message immediately while Drivers not currently logged in will receive the message once they do log in. Drivers are able to respond...

Dispatch Client Overview

The system is a state of the art dispatching system. It combines the power of the internet with the reach of the mobile phone network (GPRS) to provide what is arguably the most sophisticated, yet cost effective, dispatching system available today. A...

Dispatch Lock Report

Overview The dispatch lock report is used to list instances where a driver has been locked out for dispatching purposes. It is intended to be used for reviews. Information required Select the fleet (1 ) and the vehicle(s) to be included in the report...

Docket Killer Quick Start Guide

Overview The system provides an integrated set of features that streamline much of the bookkeeping associated with running a fleet. Docket Killer is the product term used to encompass this functionality within the system. The key concept to grasp is...

Document List

The following is a list of the SmartMove 'help' pages currently available. You can also search for a specific page using the 'search' box in the top right hand corner of the page. Please visit the SmartMove YouTube channel for additional tutorial...

Documentation

This page is divided into the major system components and is only a small selection of the documentation available for the system. If you are looking for a specific document not listed below, you can use the search field located on the top right of...

Driver Documentation

The following documentation relates to the usage or maintenance of the mobile data terminals that are installed in vehicles. Dispatch Algorithm Guide Driver’s Handbooks Driver’s Handbook: Digitax screen * Driver's Handbook: Android tab...

Duplicate Lift Fee Report

This report provides a cross-check on lift fee claims.   The report is available in the Custom Query Report section of the administration website.  The output of the report is shown below.  Simply click on the Booking Id for more...

Edit Fare Information Page

Overview The edit fare information page allows the fares and payments attributes to a booking to be edited. This information could have initially been entered from the vehicle by the driver or it can be added directly from this page. For the purposes...

Edit Vehicle Expense Page

Overview The edit vehicle expense page allows the expenses to be created, removed or changed. This expense information is normally used within the drivers end of shift report. This page can find and edit expenses that have been entered by the driver...

Electronic Logbook

The SmartMove electronic logbook displays your recent driving history. This logbook has been approved for use by the NZTA in New Zealand and is able to be used when requested to produce your regulatory logbook to show your working hours. The logbook...

Express Booker Configuration Page

Overview The express booker configuration allows various options for express booker to be configured. This includes whether it is a public booking site or only available to registered users or things like which fields to allow users to access. Express...

Fare Calculation Overrides

The properties “Fare Calculation KM Rate”, “Fare Calculation Flag Fall” and “Fare Calculation Minimum” can now be either a single float or they can be a “FARE” format. These can be set by a fleet as a default and can also be overridden per account. I....

Fare Discrepancies Report

Overview If the cars have been wired up and configured to read fares from the meter, you can use this report to view any discrepancies between the fare that was read from the meter and the fare that the driver entered into the fare payment screen after...

Features

Powerful call centre quality dispatch client Sophisticated automatic dispatch Generates many reports including account invoices and end of shift reports Uses cost effective Android hardware Internet based system Quick to see the fleet’s current s...

Find Vehicle Report

Overview The find vehicle report is used to determine which vehicles were in an area at a given time. The report can be used in two ways: If one address is given the report will list the vehicles that were near that address in the given time period....

Fleet Configuration Page

Overview The Fleet Configuration page provides the fleet manager with the ability to change many of the properties and lists that are used by the fleet. To display the fleet information, the appropriate fleet needs to be chosen using the drop down list...

Fleet Management Documentation

The following documentation covers the Fleet Management website. The Fleet Management website allows operators and fleet managers to manage most of the information about a fleet (e.g. users, vehicle and fleet properties), generate many types reports including...

Fleet Management General Navigation

Login You login into fleet management by entering your username and password into the appropriate locations on the field and pressing “Login”. Note that the password for the fleet management website is not the same as the password used for the dispatch cli...

Frequently Asked Questions

th { background-color:lightgray; } td { padding-left:5px; } Why can't drivers no-show a prebooked job prior to the scheduled pickup time? What do the abbreviations on the Status column of the Vehicle Status panel on the Dispatch Client mean?...

General Dispatch Client Information

The following information provides details on the general navigation and usage of the dispatch client. Details on each of the tabs and the settings menu is provided in other sections of the dispatch client documentation. Top Status Bar The top status...

Guides

Quick Start Adding Users Editing Vehicles  

Job Totals Report

Overview The Job Totals report shows the total number of jobs processed by the system over a specified period. The total number of jobs includes those that were cancelled by the operator and jobs that the driver 'no showed'. Information required Select...

Layer Management Page

Overview Layers are a way of letting the dispatch system algorithm know which zones and in what order to search for available vehicles for bookings. Layering is closely associated with zone creation and that section should be reviewed before continuing...

Licence Management

Overview The Licence Management features of the system provide a mechanism for ensuring that licensing obligations are met for both drivers and vehicles. First you need to create a licence definition for each licence obligation you want to enforce....

Manage Rules Page

Overview In SmartMove, a rule may be used to apply a change to a booking at the time it is created. Rules are particularly important for bookings that are not created by an operator familiar with the operation of the fleet. The rules effectively...

No Show Report

Overview The no show report is used to list bookings completed as a ‘no show’ but where the driver was well away from the pickup address at the time. The report is intended to be used to check for cases where a driver has not gone to the pickup location. Not...

Operator Invoice for Account Work Page

Overview The operator of a vehicle expects to be paid by the fleet when work is done on account. This is triggered by an invoice from the vehicle owner to the fleet listing the work done and the amount owing. These invoices are produced using the Operator...

Panic Report

Overview The panic report is used to list instances where the panic button has been used. It is intended to be used for review purposes. Note that many uses of the panic button are for testing. Information required Select the fleet (1 ) and the vehicle(s)...

Pay for any trip

Passengers are able to pay for any trip using a credit card that has not previously been registered even if the passenger does not have the physical card with them. This feature is available for all booking types including hail. First you need to link...

Phone System Recordings Report

Overview Call centres that have SmartVOIX installed can retrieve and listen to recordings of phone calls. A user who has access to these recordings can only download the recordings if the computer that they are using is on the same network as the SmartVOIX...

Phone System Statistics Report

Overview The phone system statistics report applies only for users of the SmartVOIX phone system. It provides a number of statistics on call answering times. Some calls may be answered by the Interactive Voice Response System (IVR aka EasyCall). Information...

Pickup Location Report

Overview The Pickup Location Report is used to list bookings where the driver started the job well away from the pickup address. The report is intended to be used to check for cases where a driver has not completed the job that has been accepted. See...

Privacy Policy

This web site is owned and operated by CellTrack Systems Pty Ltd and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is...

Problem bookings and bookings to action

At times there will be jobs that the system is unable to dispatch for a variety of reasons and the jobs will require operator intervention before they can be dispatched.  These jobs are referred to as ‘problem bookings’ and will be marked with an ...

Quick Start and Setup Guide

The following documentation covers the steps that need to be taken when starting a new fleet. The initial part of this is a checklist of the items that need to be completed and each of these points is covered in more detail below. Note that in some cases...

QuickCab Setup

QuickCab is an iOS app provided by Celltrack Systems Pty Ltd to compliment the SmartMove Dispatch Software suite. The application is free to download from the Apple App Store, and can be installed on most iOS devices, including iPad, iPhone and iPod....

Ratings

Ratings in the vehicle Passengers using the SmartHail app (or branded equivalent) are invited to give ratings for the trip. Any of the following aspects of the trip can be given a rating: Promptness. This allows the passenger to rate the arrival...

Recurring or Periodic Bookings

Overview The Recurring Bookings feature allows you to enter a scheduled (repeat) booking using a set of rules to define when the booking is to occur. This is useful for bookings such as school runs where an ongoing booking must be made on a defined set...

Requirement / Licence Search

Overview The requirement and license search screen allows for a search to be performed across all user and vehicles for requirements that meet certain criteria. This could be done for example to find all license that are expiring soon in a fleet. The...

Requirement or Licensing Management

Overview Drivers and vehicles are governed by a host of regulations. In many cases a licence or authority of some sort is required to operate and often these have expiry dates attached to them. This section describes how they can be managed within the...

Resubmit Report

Overview The resubmit report is used to list bookings resubmitted by a driver. The report is intended to be used to check for drivers that are resubmitting an unusually high number of jobs.  See also : Pickup Location Report and No Show Report...

Route Map Report

Overview The route map report produces a map showing the route taken by one or more vehicles over a given period of time. The report also shows the significant events that occurred in that period. Information required Select the fleet (1 ) and the...

Search Users Page

Overview The search users page allows users of the system to be easily found. This can include search for users by name or by finding all the users in a fleet that have a certain authority. Information Required There are a number of fields that can...

Setting up NSW CTP Insurance Management Reporting

In Fleet Configuration , NSW OneGov Taxi Company Identifier must be specified in the fleet properties section for uploads to work correctly: From there, navigate to NSW CTP Insurance Management under Reporting . The management screen...

Shift Management Page

Overview Shift management allows a fleet manager to control and edit data regarding driver shifts. This includes editing the time spans of shifts, odometer data collected at the start and end of the shifts and modify various default parameters for the...

SmartMove User Group Conference 2013

The following are links to PowerPoint presentations at the SmartMove User Group (SMUG) conference held in Adelaide in May 2013. The SMUG is a chance for users of SmartMove to gather and share their experiences with SmartMove. Day 1 - Morning Session...

SmartMove User Group Conference 2015

Thank you to all who came to our third SmartMove User Group conference in Christchurch at the start of October. We were very happy with the event and believe that all who attended got some benefit. Everyone knew something about SmartMove, but it was...

System Properties and Options

Overview There are a very large number of properties and options available in the dispatch system. The following documentation describes many of the option in more detail so that you can refer back to it if you have any questions about the options. Note...

Takings Summary Report

Overview The Takings Summary report shows the total takings for vehicle(s) over a specified period. The takings include those fares that were read from the meter, entered manually at the end of a job or those fares that have been edited via the Fleet...

Testimonials

EzyFleet uses and builds on the success of the SmartMove dispatch system which has grown at 60%, year on year, since 2005. Here's what they say about SmartMove: “I should have put in SmartMove two years ago. It would have made life a lot easier” Fr...

Timed Properties

You can add timed property updates using the tab on the fleet configuration screen called “Timed Props”. You will see a table of “Tasks”. Each task can have multiple on/off periods defined and can have multiple property changes added to it. · The task...

TSC WAT PBBS Billing Report

Fleets in the state of Victoria, Australia are required to submit a report to the Victorian Taxi Directorate (VTD) Network Service Provider (NSP) Wheelchair Accessible Taxi (WAT) Data Report to claim for servicing wheelchair jobs. The report contains...

Tutorials

Please see our YouTube channel to access the SmartMove video tutorials.

User Management Page

Overview The user management page is where users (drivers, operators, managers or web booking logins) are created and managed. Here you can specify the various properties or overrides that related to drivers or operators and also specify their authority...

Using SmartMove's in-built soft meter on the MDT

SmartMove has its own configurable in-built meter called a soft meter. This meter is easily configured and is used in place of a stand-alone meter. It is also able to be used as a back-up for cars who experience issues with their stand-alone meter....

Vehicle and Driver Documentation (Android)

The following documentation is relevant for vehicles and drivers who use the Android version of the software. This documentation cover how driver’s accept jobs and how to view the required information for performing the job along with entering fare p...

Vehicle Event Report

Overview The vehicle event report is used to get a detailed report of the significant system events for one or more cars in a period of time. It is used when a precise history is required. Information required Select the fleet (1 ) and the vehicle(s)...

Vehicle Management Page

Overview The vehicle configuration page provides the fleet manager with the ability to change properties and data about the vehicles in the fleet. To display the vehicle information the appropriate fleet first needs to be chosen using the drop down list....

Voucher Management

The Voucher Management page is used to manage vouchers, coupons, promo codes and discounts. Internally these are largely the same but are used in the following context: A voucher normally entitles someone to travel. A typical example would be a gift voucher...

WAT PBBS Billing Cycle Data Report

The following describes the TSC WAT PBBS Billing Cycle Data Report and the Docket Killer features that can be used to ensure accurate recording and reporting of the required data. There are a number of links in the following documentation that will take...

WEBSITE TERMS AND CONDITIONS

In these terms and conditions, “we” “us” and “our” refers to CellTrack Systems Pty Ltd. Your access to and use of all information on this website including purchase of our service/s is provided subject to the following terms and conditions. We reserve ...

Working with MYOB

1) Preparing for MYOB Transfer If invoice totals are to be transferred to MYOB it is necessary to have one or more MYOB accounts and cards. 1.1) MYOB Income Account If necessary create the account(s) required to hold invoice totals. Often a single account...

Zone Editor

The zone editing tool is used to create or to modify specific map areas called zones.  These zones are used by the fleet and SmartMove as part of the dispatch algorithm to distribute bookings. Plan the zones carefully to ensure that they make sense...